FAQ's Frequently Asked Questions
Please find our answers to some of your frequently asked questions regarding your stay at the Westin Grand Frankfurt below
If you have further questions, please do not hesitate to contact us on +49 (0)69 2981 0 or via email: firstname.lastname@example.org
Check-In: from 15:00
Check-Out: until 12:00
Parking: € 25.00 per car and day
Breakfast: € 33.00 per person and day
1. How high is the applicable VAT
VAT Change: Our prices include the applicable VAT (value added tax). Should the VAT rate be raised after room booking, the relevant VAT rate will be the rate applicable during the period of your stay in our Hotel. The room price may be increased thereby.
2. Is this hotel a non-smoking property or where is smoking allowed?
Due to local law, smoking is banned in all public areas. This ban includes smoking in the lobby, bar, and restaurants. Since January 21st, 2013 the entire hotel follows a non-smoking policy and prohibits smoking in the guest rooms as well. Smoking is permitted outside the hotel.
3. Where can I park my car and how much does it cost?
Our hotel has its own parking garage with 150 parking slots. Parking costs € 2.00 per 30 minutes and after 7 hours it is a cost of € 25 per day. Please kindly note that we do not accept any reservations for parking.
4. Low Emission Zone Frankfurt am Main / Arrival by car
Our Hotel is located in Frankfurt's Low Emission Zone. Please note, that only vehicles certified with the green fine particle badge are allowed to entry this zone. Motorways are not affected by this requirement.
5. How can I handle the assumption of costs?
Please use our assumption of costs form which you can download here.
6. What will be charged for breakfast and what are the breakfast times?
The energizing breakfast buffet is served in our Restaurant motions for € 33 per person.
Daily from 6.30 am to 10.30 am
7. How much will be charged for a roll away bed?
In general a roll away bed costs € 35 per person, if rates include breakfast € 50 will be charged.
8. What will be charged for children?
If no roll away bed is required, children under 12 years may stay in their parents' room for free.
If children are 12 years or older, we charge the normal fee for a roll away bed.
Baby cots are free of charge for children up to 2 years.
Breakfast is complimentary for children until the age of six years, from 7-12 years we grant a 50% discount.
9. What does Internet cost?
Guests can access our basic Wi-Fi free of charge throughout the hotel with up to 3 devices. High-speed Wi-Fi is available at a fee of 14.50 € per day. SPG Platinum guests enjoy high-speed Wi-Fi free of charge.
10. Are dogs allowed and at what cost?
Dogs are allowed in the hotel and will be pampered with the special Westin Dog Program® including Heavenly DogBed® and special amenities like their own "Please do not disturb" sign - without an extra charge.
Please kindly note, that dogs are not allowed in our restaurants and the Westin Club.
11. What is the easiest and most relaxed way to get from Frankfurt Airport to the Westin Grand Frankfurt?
The S8/S9 city train from the airport in the direction of Offenbach/Hanau goes directly to the station Konstablerwache (approx. 15 minutes). Alight here; it is approx. 2 minutes walking distance to the hotel.
Further helpful information for you arrival at the Westin Grand Frankfurt >>
12. Check-In and Check-Out Times?
Our general Check-In time is 3.00 pm and Check-Out time is 12.00 pm
Please note, a Late Check-Out or an Early Check-In is only possible upon request, is subject to availability and at extra cost. Your luggage can be stored at the Westin Grand Hotel for collection later in the day.
13. What is the quickest way to get to the Frankfurt Fair & Exhibition Center?
The Exhibition Center can easily be reached with the U4 underground train (in the direction "Bockenheimer Warte") until the stop "Frankfurt Festhalle/ Messe". Duration approx. 6 minutes. The distance from the Westin Grand Frankfurt to the fair ground is approx. 4 km.
14. To whom may I send my application for an apprenticeship or vocational training?
Please send your application to:
The Westin Grand Frankfurt
Mrs Suzanne Röhrig / Human Resources Manager
60313 Frankfurt am Main
If you have any further questions, please contact: +49 (0) 69 / 2981 777
Further information and job offers at the Westin Grand Frankfurt >>